Frequently Asked Questions

How does GOATcase work?

GOATcase works using nanosuction material on its back. This material feels like soft rubber and consists of thousands of tiny microscopic suction cups. The case attaches to surfaces using suction, there is no glue or other adhesive and the nanosuction material is not sticky to the touch.

Which surfaces does GOATcase stick to?

GOATcase works best on smooth flat surfaces, such as glass, mirror, plastic, metal, polished wood, ceramics, etc. It won't work well on rough surfaces, such as walls, because suction cups can not attach properly.

Will GOATcase loose its "stickiness" over time?

As there is no glue or adhesive, GOATcase will keep working as long as nanosuction material is in a good, clean condition. Keep it away from sharp objects in order not to damage it and if some dust builds up over time simply wash the case under water.

Do you ship worldwide?

Yes! We ship worldwide. Please see our Shipping Policy.

I am based outside USA. Will I be charged import duties by my country if I buy from you?

If you are based in the EU or the UK, you will be charged VAT during purchase on GOATcase.com and you do not need to worry about anything else. If you are based anywhere else, your country may charge import duties and taxes on orders coming from the USA and you will be responsible for paying them.

Will you refund me for import Taxes & Duties?

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.

What are my payment options?

Located in the footer of our webpage is the list of payment options we accept, including all major credit cards and PayPal.

How long will it take for me to receive my order?

Processing of your order typically requires 1 business day.

After the processing period, our Standard Delivery in the USA is 3-5 days. For International orders delivery times will vary by country. Please see our Shipping Policy for more information.

My delivery is taking a long time, has it been lost?

We consider a shipped item to be lost or stolen if there has been no shipping tracking update for 7 days (20 days for international orders). In that case we will either provide a full refund or send a free replacement.

What if I received a faulty item?

If you received a defective or faulty item, proof of the defected or faulty item must be given no later than 7 days after the delivery date by sending us the photos at support@goatcase.com. We will issue a full refund or send a free replacement.

What if I received a wrong item?

We are very sorry if that happened! Of course we will provide you with a free shipping label and will send the correct item immediately.