Shipping Policy

Processing time

Our warehouse is based in Jacksonville, FL. We aim to process your order within 1 working day after you make the purchase. 

 

US orders

In the US, we work with two main courier partners, and all of our shipping options are tracked:

  • DHL
  • USPS

We offer DHL Expedited as our Standard Shipping option with the delivery time of 3-5 working days. We offer USPS Priority Mail as our expedited option with the delivery time of 1-3 working days.

US domestic orders cost $4.99 for Standard Shipping and $7.99 for Priority Mail. All order above $30 are shipped for free.

 

International orders

For international orders we use APC Priority service that also offers tracking information. Delivery time varies by country, however normally it takes 5-10 working days to deliver to Canada and Europe and 10-15 workings days to Australia and New Zealand. International delivery is $6.99. 

Taxes & Duties

We are not responsible for international taxes, duties or customs fees. That is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded. 

 

Shipping Insurance

Please note that an item is considered lost or stolen only after 60 days since the shipping date and we will not be able to offer a refund or send a replacement until 60 days have passed. 

However, we offer Route Shipping Insurance for our customers, which you can add to your order during the checkout process. It costs only $0.98, but provides you with a full peace of mind that in an unlikely event that your order is lost or stolen, you can quickly receive a refund or a replacement. Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.