Frequently Asked Questions
Hello Customers! We have great news! We have now fully transitioned to Website Live-Chats available on our Homepage (www.GOATcase.com). Please be patient while waiting for a response. Your inquiry will be responded to in the order that it is received. Thank you and have a wonderful day!
Customer Service Website Live-Chat Schedule:
Monday – Friday: 7AM-3AM EST.
Saturday and Sunday: 10AM-7PM EST.
It is typically a 1-3 business day processing time and a 3-5 day business day shipping time for Domestic orders and a 5-12 business day shipping time for International orders. You will receive your tracking information once your order has been packaged. After that, it will be trackable once USPS or UPS scans your order at their sorting office which is typically within 24 hours. Thank you!
The tracking number will be emailed to you when your order has been packaged
All returns/ return requests MUST be submitted through our "RETURNS" tab on our homepage. All return requests handle outside of this page are subject to our "Terms and Conditions" page stated in our "Returns" page.