Frequently Asked Questions

Hello Customers! We have great news! We have now fully transitioned to Website Live-Chats available on our Homepage (www.GOATcase.com). Please be patient while waiting for a response. Your inquiry will be responded to in the order that it is received. Thank you and have a wonderful day!

Customer Service Website Live-Chat Schedule:

Monday – Sunday 9:00 am- 10:00 pm EST

Processing of your order typically requires 1-3 business days.

After the 1-3 business day processing period, delivery of all in-stock items requires an additional 2-8 business day for domestic orders and 3-12 business days for international orders. If your item is in-stock, you will receive your order tracking information via email between 1-4 business days from the time your order was placed.

* Delivery times may vary depending on your country of residence. International orders are subject to processing through customs. Each country has different customs restrictions and processing times (we wish this wasn't the case). Please keep in mind that customs fees may apply depending on your country of residence. We are not responsible for customs fees.

*IF A PRODUCT HAS NOT BEEN RECEIVED AFTER 60 DAYS OF PURCHASE WE WILL RESHIP A NEW ITEM TO YOU!!!

* If your package arrives broken in the package due to mishandling, we apologize. We want to get this fixed for you! Take a photo of your item in the package with the original receipt and contact us via Live Chat so we can assist you with your order.

 

What if I received a faulty item?

If you received a defective or faulty item, proof of the defected or faulty item must be given no later than 7 days after receiving the package.

 

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded. 

 

Where will my order be shipped from?

Our fulfillment center is located in the United States. Our items are shipped out of Clifton, NJ.

* Orders are fulfilled between the hours of 9AM-4PM on business days.