Frequently Asked Questions
Hello Customers! We have great news! We have now fully transitioned to Website Live-Chats available on our Homepage (www.GOATcase.com). Please be patient while waiting for a response. Your inquiry will be responded to in the order that it is received. Thank you and have a wonderful day!
Customer Service Website Live-Chat Schedule:
Monday – Sunday 9:00 am- 10:00 pm EST
It is typically a 1-3 business day processing time and a 3-5 day business day shipping time for Domestic orders and a 5-12 business day shipping time for International orders. You will receive your tracking information once your order has been packaged. After that, it will be trackable once USPS or UPS scans your order at their sorting office which is typically within 24 hours. Thank you!
The tracking number will be emailed to you when your order has been packaged
We now offer express shipping for international orders via DHL express.
Processing is 1 business day and shipping is 1-3 business days depending on your location.
All returns/ return requests MUST be submitted through our "RETURNS" tab on our homepage. All return requests handle outside of this page are subject to our "Terms and Conditions" page stated in our "Returns" page.
Our return policy is
30 days for exchange/return if the package is unopened and 50% reimbursement if the package is opened
8 days return policy if the package is damaged (but in certain conditions only)
24 hours refund policy if the product is damaged on arrival