Frequently Asked Questions

GOATcase is located in New Jersey 

Hello Customers! We have great news! We have now fully transitioned to Website Live-Chats available on our Homepage (www.GOATcase.com). Please be patient while waiting for a response. Your inquiry will be responded to in the order that it is received. Thank you and have a wonderful day!

Customer Service Website Live-Chat Schedule:

Monday – Friday: 7AM-3AM EST.

Saturday and Sunday: 10AM-7PM EST.

Phone number: 201-299-5380
Phones hours are from 10am-6pm EST. Monday - Friday!

It is typically a 1-3 business day processing time and a 3-5 day business day shipping time for Domestic orders and a 5-12 business day shipping time for International orders. You will receive your tracking information once your order has been packaged. After that, it will be trackable once USPS or UPS scans your order at their sorting office which is typically within 24 hours. Thank you!

The tracking number will be emailed to you when your order has been packaged

Yes! All orders include tracking. It will automatically be sent to your email you provide us with. Please follow our above question to see when they will be shipped out.
You will get a confirmation email when you have placed your order, and another when your order is on it's way! 
We currently accept Credit Card and PayPal payments. You do not need a PayPal account to pay.
Email sales@goatcase.com for bulk orders. 
Return or Refund Policy:
 Before issuing a refund or return request, we must receive a video of the product in fact being defective or damaged. Please understand that this is a strict company policy and is important to look after our business as well as the customer.
Unfortunately once you place your order it cannot be changed after. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out. 
You can not cancel orders that have begun the processing phase. Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.
We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.